Ryan Is Trying to Dispel the Myth That the Role

question 5

Multiple Choice

Ryan is trying to dispel the myth that the role of salespeople is to "sell refrigerators to Eskimos." He tells his salespeople that their organization needs to be a customer-centric organization that helps customers:

• A) by identifying problems.
• B) by finding information about potential solutions.
• C) by providing after-sale service.
• D) by making the customer the center of their efforts.
• E) all of the above.

---

Definitions:

Ordinary Course

Activities that are carried out in the normal and usual way of conducting business.

Security Interest

A legal claim or lien on collateral that secures the performance of an obligation, normally repayment of a loan.

Financing Statement

A document filed by a creditor to indicate a security interest in a debtor's assets, used primarily in secured transactions.

Security Agreement

A formal document granting a creditor a security interest in an identified asset or property, used as collateral for a loan.