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LANDSCAPING SCENARIO Petals and Palettes Is a Firm That Provides Landscaping Services

question 7

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LANDSCAPING SCENARIO
Petals and Palettes is a firm that provides landscaping services. Mr. Edward Roth, the chief agriculturist of the firm, in an interview to a home and garden magazine, talks about how landscaping can be a tightrope walk. "Our prices vary vastly according to what our clients want. A major haul may cost anything between $300,000 or more for an area spanning a 100 sq.ft. We try and give our clients their money's worth." Mr. Roth explains further, "However, we cannot rule out times when our opinion differs with the client's opinion of 'worth'. We had a client who wanted his garden to have a 'bit of an air of sophistication without major change.' I suggested switching to a finer, more delicate grass. However, when it was done he complained that 'the grass was still green' and that he cannot see any 'refinement.' So, it's important to know exactly what the client wants and get to the specifics of it in detail." Such stories should not discourage interested entrepreneurs from foraying into landscaping. "Another client asked for something novel and a little different. So, we installed only colored leaves. The idea of a garden with no flowers required a little getting used to for him but he was pleased with the aesthetics." The work gives you an opportunity to brighten people's lives. "Once, a mother came with the request for a 'fairy tale garden' for her daughters. So, we had water bodies with lilies, lotuses and mermaids; bronze statues of different characters from famous fairy tales. The mother beamed, 'It's as it should be." A word of caution, however, its not just happy endings all the way in the land of landscaping. "We gave a full refund to a client who wanted us to recreate his childhood. We created a green and lush environment with swings on trees, but unfortunately, he grew up in an arid country with sparse vegetation. So, what we gave him "never gave him a feeling of his childhood" as it was very different from where he grew up."
-Refer to Landscaping Scenario.A mother who wanted a fairy tale garden for her daughters was very happy with the service provided by Petals and Palettes.According to her,the garden was just as she wanted it to be.With respect to cognitive categorization,which of the following reactions best illustrates her response?

Definitions:

Self-Censorship

The act of withholding one's opinions, feelings, or concerns, especially in group situations, to avoid conflict or to conform to perceived social norms.

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone, often improving on simple or well-rehearsed tasks.

Groupthink

A psychological phenomenon that occurs within a group of people in which the desire for harmony in decision-making results in an irrational or dysfunctional outcome.

Group Polarization

The tendency of a group to make decisions that are more extreme than the initial inclination of its members.