The First Step Toward Customer Orientation Is

question 47

Multiple Choice

The first step toward customer orientation is

• A)identifying the needs of customers.
• B)identifying the HRM functions required for customer orientation.
• C)developing technologies that serve customers.
• D)creating strategies that serve customers.
• E)identifying the customers.

---

Definitions:

Emotion Management

involves individuals' efforts to manage their own feelings or display of emotions, often within a social context to adhere to societal norms.

Arlie Hochschild

An American sociologist known for her works on emotional labor, gender roles, and the intersection of work and family.

Symbolic Interaction

A sociological perspective focusing on the role of symbols and language as core elements of all human interaction.

Abstract Reality

A concept or perception that may not concretely exist in the physical world but can be understood intellectually or in thought.