Examlex
Which of the following is a comparative approach to ranking that consists of a manager looking at a list of employees, deciding who the best employee is, and crossing that person's name off the list?
Customer Service
All of the activities a firm engages in to satisfy the needs and wants of its customers.
Trial Close
A sales technique where the salesperson asks the prospect a question or series of questions to gauge the prospect's readiness to buy.
Buyer's Readiness
The stages a potential customer goes through before deciding to purchase a product, including awareness, knowledge, liking, preference, conviction, and purchase.
Team Selling
A sales strategy where a group of individuals with different expertise collaborates to sell a product or service to better meet customer needs.
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