If a Training Program Focuses Primarily on Ensuring That Employees

question 76

Multiple Choice

If a training program focuses primarily on ensuring that employees have product or service knowledge,it is taking the strategic initiative to

• A)improve customer service.
• B)improve employee engagement.
• C)enhance innovation.
• D)grow in the global market.
• E)develop creativity.

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Definitions:

Edematous

Describing tissue that is swollen due to the accumulation of excess fluid in the body’s tissues.

Hydrocele

A fluid-filled sac surrounding a testicle that causes swelling in the scrotum, common in newborns.

Inguinal Hernia

A condition where tissue, such as part of the intestine, protrudes through a weakened spot in the abdominal muscles near the groin area.

Strabismus

A condition where the eyes do not properly align with each other when looking at an object, commonly known as crossed eyes.