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VISITING THE DENTIST SCENARIO

question 119

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VISITING THE DENTIST SCENARIO
According to a survey conducted by the American Dental Association, almost 25 percent of Americans don't go to the dentist as they nurture deep-rooted fears. According to the general public opinion there's plenty to fear-pain, needles, gagging, feeling of helplessness, invasion of personal space, and being lectured for not brushing, flossing, or visiting often enough. Of course, avoiding the situation can make matters even worse when a patient does finally visit the dentist. Some patients, especially older ones, are reluctant to visit the dentist due to fears based on bad experiences when they were kids. However, the dental industry has evolved tremendously over the years, eliminating almost all pain for patients. Many dentists go even further to dispel patients' fears, offering sedation, painkillers, entertainment, atmospherics, and spa services during a patient's visit. While sedation and painkillers have been offered for years, several others are trying newer alternatives to enhance the dental experience for their patients. For example, some dentists offer entertainment options such as TVs, headphones with soothing music, or goggles for watching 3-D movies. Spa services include warm neck rolls and hand and foot massages all in a Zen-like environment complete with soothing waterfalls and candles. The most common technique, though, is simply to provide 'service with a smile', which goes a long way in making patients comfortable. The hope is that these efforts will minimize patients' anxiety by creating a positive atmosphere that will result in the recommended twice-a-year visits.
-Refer to Visiting the Dentist Scenario.Providing 'service with a smile' helps minimize patients' anxiety about the experience as patients generally respond in the same manner.Which of the following describes this phenomenon?

Definitions:

Memory Functioning

Refers to the processes involved in storing, retaining, and recalling information in the human brain.

Inconsequential

Lacking importance or significance.

Material

Physical substances from which objects are made or composed, often categorized by their properties such as strength, elasticity, or durability.

Stimulus

An event or object in the environment that evokes a response or reaction from an organism.