The First Step Toward Customer Orientation Is

question 47

Multiple Choice

The first step toward customer orientation is

• A)identifying the needs of customers.
• B)identifying the HRM functions required for customer orientation.
• C)developing technologies that serve customers.
• D)creating strategies that serve customers.
• E)identifying the customers.

---

Definitions:

Union Wage

A wage rate that has been negotiated by a labor union on behalf of its members, often higher than the market rate for non-unionized workers.

Oil Price

The cost per barrel of crude oil, influenced by global supply and demand dynamics, geopolitical events, and market speculation.

Great Depression

A severe worldwide economic crisis that took place during the 1930s, marked by high unemployment, falling prices, and failed businesses, leading to widespread poverty.

U.S. Expansion

A phase in the economic cycle characterized by increased industrial and financial activity, leading to greater employment and output within the United States.