A Performance Management System Designed with a Strong Quality Orientation

question 83

Multiple Choice

A performance management system designed with a strong quality orientation can be expected to:

• A)emphasize an assessment of system factors in the measurement system, but not of the person factors.
• B)emphasize that managers' and employees' work separately to solve performance problems.
• C)involve only the external customers in setting standards and measuring performances.
• D)use multiple sources to evaluate person and system factors.
• E)emphasize an assessment of person factors in the measurement system, but not of the system factors.

Recognize the significance of adopting a respectful and empathetic tone in sensitive communications such as messages of condolence.

Appreciate the importance of building positive relationships through goodwill messages.

Understand the appropriate content and tone for various professional messages to foster goodwill and maintain positive relationships.

Grasp the best practices in handling claims and requests for adjustment, including the avoidance of blame within the organization.

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Definitions:

Total Revenue

The total income received from sales of goods or services before any expenses are subtracted.

Elastic

A term used in economics to describe a situation where the quantity demanded or supplied of a good is sensitive to changes in its price.

Price Elasticity

An indicator showing the demand for a good's responsiveness to its price alterations.

Consumer Purchases

Transactions in which individuals buy goods or services for personal use or consumption.