The First Step to a Customer Orientation Is

question 50

Multiple Choice

The first step to a customer orientation is:

• A)identifying the needs of customers.
• B)identifying the HRM function to serve the customer.
• C)developing technologies that serve customers.
• D)creating strategies that serve customers.
• E)identifying customers.

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Definitions:

Homogeneous Oligopoly

An oligopoly in which firms produce a standardized product.

Homogeneous Oligopolists

Firms within an oligopolistic market selling products that are so similar that they are perfect substitutes for each other.

Pure Monopoly

A market structure where a single supplier provides a unique product or service without any close substitutes, giving it significant control over market prices.

Differentiated Products

Goods or services that are distinguished from similar offerings by unique characteristics, branding, quality, or performance, allowing companies to compete other than on price.