Technology Has Freed HR Managers from Transactional Activities to Focus

question 35

Multiple Choice

Technology has freed HR managers from transactional activities to focus more on _____ activities.

• A)transformational
• B)traditional
• C)transnational
• D)transcendental
• E)transitional

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Definitions:

Buying Cycle

The process that customers go through, including awareness, consideration, and decision, before making a purchase.

Prospect Objections

Reservations or issues raised by potential customers that must be addressed by a salesperson to facilitate a sale.

Stalling Technique

A method used by buyers or sellers to delay decision-making or actions, often to negotiate more favorable terms or to gain more information.

Planning for Objections

Preparing responses to potential objections or concerns a client might raise during the sales process.