Comparative Techniques of Performance Management Virtually Eliminate the Problems of Leniency

question 93

True/False

Comparative techniques of performance management virtually eliminate the problems of leniency, central tendency, and strictness.

---

Definitions:

Irate Customers

Customers who are extremely angry or frustrated, often expressing their dissatisfaction vocally.

Threatening

Expressing an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done.

Direct Strategy

A communication approach that involves stating the main idea or purpose at the beginning, followed by supporting details.

Bad News

Information that is unwelcome, disappointing, or upsetting to the receiver.