A Performance Management System Designed with a Strong Quality Orientation

question 44

Multiple Choice

A performance management system designed with a strong quality orientation can be expected to:

• A)emphasize an assessment of system factors in the measurement system, but not of the person factors.
• B)emphasize that managers and employees work separately to solve performance problems.
• C)involve only the external customers in setting standards and measuring performance.
• D)use multiple sources to evaluate person and system factors.
• E)share the financial rewards of successes with employees according to how much they have contributed to them.

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Definitions:

Upward Communication

A process in organizational settings where information flows from lower levels of a hierarchy to higher ones, often involving feedback or reporting.

Downward Communication

The flow of information from higher levels of an organization to its lower levels, typically involving directives, updates, or feedback.

Horizontal Communication

The exchange of information between individuals or units of the same hierarchical level within an organization.

Outward Communication

involves conveying information or expressing thoughts and feelings from an individual or organization to external parties.