Advocates of the Quality Approach Believe That Most U

question 48

Multiple Choice

Advocates of the quality approach believe that most U.S. companies' performance management systems are incompatible with the quality philosophy for a number of reasons. Which one of the following is among these reasons?

• A)Most existing systems measure performance in terms of quality, not quantity.
• B)They involve both internal and external customers in setting standards and measuring performance.
• C)Companies share financial rewards of successes with employees according to how much they have contributed to them.
• D)Rewards are connected to business results and profits.
• E)Employees are held accountable for good or bad results to which they contribute but do not completely control.

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Definitions:

Deductible

An expense that can be subtracted from gross income to reduce the amount of income subject to tax, often related to business expenses, healthcare costs, and certain individual deductions.

Itemized Deduction

Deductions from income that taxpayers can claim for specific expenses, as opposed to taking a standard deduction.

Home Equity Indebtedness

Debt secured by a qualified residence that exceeds the acquisition indebtedness, with interest on such debt often being deductible under U.S. tax law.

Acquisition Indebtedness

Debt incurred in acquiring, constructing, or substantially improving a qualified residence of the taxpayer, and secured by the residence.