Which of the Following Is True About the Quality Approach

question 83

Multiple Choice

Which of the following is true about the quality approach to performance measurement?

• A)The quality approach techniques usually have very little congruence with the strategic goals of an organization.
• B)The quality approach has very low acceptability because they are usually developed without input from those to be evaluated.
• C)The quality approach advocates evaluation of personal traits, which are easier to relate to job performance.
• D)The quality approach adopts a systems-oriented focus, while traditional performance appraisal systems focus more on individual employee performance.
• E)The quality approach relies primarily on a combination of the behavior and results approaches to performance measurement.

---

Definitions:

Organization

pertains to a structured group of people with specific roles and duties working together to achieve common goals or objectives, often in a coordinated and systematic manner.

Direction

Guidance or supervision on how to perform tasks or the course along which something moves or is aimed to move.

Cognitive Dissonance Theory

A psychological theory suggesting that individuals experience discomfort when holding contradictory beliefs and are motivated to reduce this dissonance by changing their attitudes or behaviors.

Postdecisional Dissonance

Psychological discomfort experienced after making a difficult decision, often leading to regret or questioning of the choice.