Ensuring That Employees Have Product and Service Knowledge and Understand

question 41

Multiple Choice

Ensuring that employees have product and service knowledge and understand their roles and decision-making authority are implications of which of the following strategic training and development initiatives?

• A)Accelerating the pace of employee learning
• B)Providing development opportunities and communicate to employees
• C)Diversifying portfolio
• D)Improving customer service
• E)Capturing and sharing knowledge

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Definitions:

Stereotypically Constructed

Pertains to ideas, concepts, or perceptions developed based on oversimplified and generalized beliefs about a group or category.

Police Violence

Use of excessive force by police officers in the course of their duty, often resulting in physical harm or death.

Sympathetically

In a way that shows feelings of pity and sorrow for someone else's misfortune.

Double Victimization

Double victimization occurs when a victim suffers additional harm or injustice, either through the responses of the legal system or by societal reactions, beyond the original incident.