_____ Refers to the Degree to Which Work Units Are

question 38

Multiple Choice

_____ refers to the degree to which work units are grouped based on functional similarity or similarity of work flow.

• A)Departmentalization
• B)Centralization
• C)Decentralization
• D)Work-flow analysis
• E)Functionalization

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Definitions:

Top Management

The highest-ranking executives in an organization, responsible for strategic decisions and overall direction.

Customer Satisfaction

A measure of how products or services provided by a company meet or surpass customer expectations.

Financial Performance

A measurement of how well a company can use assets from its primary mode of business and generate revenues.

High-Performance Work System

An organizational approach designed to enhance employee effectiveness and productivity through improved job design, training, management practices, and rewards.