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When Harry bought a phone,he chose the one recommended by the retailer even though he had his apprehensions regarding the performance of that particular phone.After he used it for a week,he got to know from various sources that the Bluetooth connectivity on the particular brand of phone he bought was flawed.Harry decided to return his phone even though his friends told him that its battery life was far superior to other brands.Which of the following is most likely responsible for Harry's decision to return his phone?
Security
The condition of being protected from or not exposed to danger or risk; also refers to measures taken for safety.
Motivation Factors
Elements that influence an individual's level of motivation, including intrinsic rewards, recognition, and personal goals.
Herzberg's Two-Factor Theory
A motivational theory that divides factors in the workplace into two categories: hygiene factors, which if inadequate cause dissatisfaction, and motivators, which can lead to satisfaction.
Expectancy Theory
A motivational theory suggesting that people are motivated to perform behaviors if they believe that such behaviors will lead to desired outcomes.
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