A Mild,negative Affective Reaction Resulting from an Unfavorable Appraisal of a Consumption

question 24

Multiple Choice

A mild,negative affective reaction resulting from an unfavorable appraisal of a consumption outcome is known as consumer _____.

• A) dissatisfaction
• B) disgust
• C) regret
• D) dissonance
• E) disconfirmation

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Definitions:

Resilience

The ability to recover quickly from the adverse effects of early experience or persevere in the face of stress with no apparent special negative psychological consequences.

Self-efficacy

An individual's belief in their own ability to succeed in specific situations or accomplish a task.

Identity Crisis

A period of uncertainty and confusion in which a person's sense of identity becomes insecure, often due to a change in expected roles or perceptions of self.