According to the Expectancy/disconfirmation Theory,when Performance Perceptions Exactly Match What

question 66

Multiple Choice

According to the expectancy/disconfirmation theory,when performance perceptions exactly match what was expected,then _____ occurs.

• A) positive disconfirmation
• B) negative disconfirmation
• C) confirmation
• D) dissatisfaction
• E) reverse expectation

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Definitions:

Geocentric

Geocentric pertains to considering Earth as the center, or in business, it represents a global approach where policies and practices are applied universally across a multinational company, disregarding national boundaries.

Human Resources

The department within an organization that is responsible for managing employee-related functions, such as hiring, training, and benefits.

Headquarters-Centered

A management approach or organizational structure in which decision-making authority, corporate culture, and major activities are centralized at the main office or headquarters.

Ethnocentric

A perspective that evaluates other cultures according to the standards of one's own culture, often regarding them as inferior.