The Way a Consumer Judges the Outcomes of an Exchange

question 105

Multiple Choice

The way a consumer judges the outcomes of an exchange is known as _____ fairness.

• A) retributive
• B) procedural
• C) restorative
• D) distributive
• E) interactional

Understand the impact of top management's focus on financial performance on ethical behavior.

Recognize the benefits of ethics training and its goals in promoting ethical decision-making.

Understand the basic theories of emotion and their implications on behavior and psychological states.

Distinguish between the physiological and cognitive aspects of emotional responses.

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Definitions:

Job Referrals

The process of recommending a potential candidate for a position within a company by someone within or associated with the organization.

Supply Chain Management

The management of the flow of goods and services, involving the movement and storage of raw materials, of work-in-process inventory, and of finished goods from point of origin to point of consumption.

Coordinating Aspects

The elements or actions involved in organizing and harmonizing different parts or phases of a project or process to achieve a common objective.

Maximizing Productivity

The process of increasing the efficiency and effectiveness of operations to achieve the highest possible output or outcome.