Which of the Following Is True About Complaining Behavior

question 61

Multiple Choice

Which of the following is true about complaining behavior?

• A) All customers reporting dissatisfaction complain.
• B) Negative approach emotions like anger are most likely to precede complaining behavior.
• C) Dissatisfied consumers are more likely to complain than angry consumers.
• D) Disgusted consumers are more likely to complain than angry consumers.
• E) Price-sensitive consumers are less likely to complain than those who are not price sensitive.

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Definitions:

Gender Similarities Hypothesis

The theory that males and females are much more alike than they are different in terms of psychological variables, challenging many traditional beliefs about gender differences.

Suffer

To experience or be subjected to something bad or unpleasant, especially pain, distress, or hardship.

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome.

Type Of Aggression

Refers to the categorization of aggressive behaviors based on factors such as motive, intention, or level of physical or emotional harm.