How Is a Complainer Different from a Noncomplainer

question 37

Multiple Choice

How is a complainer different from a noncomplainer?

• A) Compared to a complainer, A noncomplainer is more likely to become satisfied with company intervention.
• B) Compared to a noncomplainer, a complainer is more likely to return following the exchange.
• C) Compared to a noncomplainer, a complainer is less likely to tell others when a company performs poorly.
• D) A complainer is not as valuable as a noncomplainer to a firm.
• E) A complainer is more likely to be experiencing disgust than a noncomplainer.

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Definitions:

Conclusions and Recommendations

The final section of a document or presentation that summarizes the findings and suggests next steps or actions.

Yardstick Approach

A method of decision-making or evaluation that involves comparing alternatives against a predefined standard or "yardstick."

Analytical Report

A type of document that presents data and analysis to support business decisions, often including recommendations.

Yardstick Approach

A method of performance evaluation that compares a company's results against a standard or benchmark.