Which of the Following Terms Refers to Exchanges Between Consumers

question 8

Multiple Choice

Which of the following terms refers to exchanges between consumers and business that the consumer views as unusually negative?

• A) Disconfirmation incident
• B) Critical incident
• C) Peripheral incident
• D) Significant incident
• E) Disintegrative incident

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Definitions:

Quantity Demanded

The sum total of a particular good or service that individuals are inclined and financially able to purchase at a given price.

Decrease

A reduction in size, number, or amount.

Substitutes Available

Other products or services that can be used in place of a particular good or service.

Inelastic

A demand or supply that is not significantly altered by changes in price.