Which of the Following Is True About Complaining Behavior

question 61

Multiple Choice

Which of the following is true about complaining behavior?

• A) All customers reporting dissatisfaction complain.
• B) Negative approach emotions like anger are most likely to precede complaining behavior.
• C) Dissatisfied consumers are more likely to complain than angry consumers.
• D) Disgusted consumers are more likely to complain than angry consumers.
• E) Price-sensitive consumers are less likely to complain than those who are not price sensitive.

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Definitions:

Lower Cohesion

A state of reduced unity and agreement within a group, which can impact its effectiveness and performance negatively.

Uneven Communication Problem

This problem occurs when there is an imbalance in the flow of information among team members, leading to misunderstandings or lack of coordination.

Accurately Share

The process of precisely and correctly conveying information or knowledge to others.

Situational Examples

Specific instances or scenarios used to illustrate concepts, principles, or practices within a particular context or discussion.