How Is a Complainer Different from a Noncomplainer

question 37

Multiple Choice

How is a complainer different from a noncomplainer?

• A) Compared to a complainer, A noncomplainer is more likely to become satisfied with company intervention.
• B) Compared to a noncomplainer, a complainer is more likely to return following the exchange.
• C) Compared to a noncomplainer, a complainer is less likely to tell others when a company performs poorly.
• D) A complainer is not as valuable as a noncomplainer to a firm.
• E) A complainer is more likely to be experiencing disgust than a noncomplainer.

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Definitions:

Psychological Reactance

A behavioral response to restrictions on personal freedoms, often resulting in a desire to reclaim or reassert those freedoms.

Providing Alternatives

Offering different options or choices as solutions to a particular problem or issue.

Limiting Freedom

The act of restricting individual choices, actions, or liberty.

Buffer

A protective barrier or cushion that reduces the impact of a negative outcome or message.