Which of the Following Characteristics of Relationship Quality Represents the Consumer's

question 47

Multiple Choice

Which of the following characteristics of relationship quality represents the consumer's view of the company and service providers as knowledgeable and capable?

• A) Competence
• B) Communication
• C) Equity
• D) Personalization
• E) Sale orientation

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Definitions:

Spontaneous

Occurring naturally, without being planned or premeditated, often resulting from a sudden impulse or inclination.

Nonprogrammed

Nonprogrammed decisions refer to responses made to situations that are unique, poorly defined and unstructured, and for which pre-specified processes are not applicable.

Role Ambiguity

A situation where an employee lacks clear understanding of their job duties, responsibilities, or expectations, leading to confusion and stress.

Overconfident

Having an excessively high opinion of one’s abilities, accuracy, or judgement.