When Consumer Misbehavior Is the Outcome of a Deliberate Decision-Making

question 26

True/False

When consumer misbehavior is the outcome of a deliberate decision-making process that weighs the risks and rewards of the behavior,it is referred to as opportunism.

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Definitions:

Emotional Maturity

The ability to understand, manage, and express one’s emotions effectively.

Interpersonal Skills

Abilities used by a person to interact effectively with others.

Empathy

The ability to understand and share the feelings of another.

Tact

A keen sense of what to say or do to maintain good relations with others or avoid offense.