Senior Executives at a Large Retail Organization Want Employees to Become

question 11

Multiple Choice

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

• A)Stop trying to convince employees that they should change.
• B)Keep pushing employees to change even though they don't see the need to change.
• C)Threaten to fire employees who do not become more customer-friendly.
• D)Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly.
• E)Do both 'B' and 'C'.

---

Definitions:

Attractive Model

An individual, especially in fashion or advertising, who is considered visually appealing or meets certain aesthetic criteria.

Generalized Other

A concept in sociology and social psychology referring to the general societal expectations that individuals use as a reference in shaping their behavior and understanding their role.

Middle School Mathematics

The branch of education focused on teaching mathematical concepts and skills to students typically in grades 6-8.

Self-concept

An individual's perception or image of themselves, built from beliefs one holds about oneself and the responses of others.