ACME Building Supplies Is About to Introduce a New Customer

question 76

Essay

ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees.Job duties will be changed and the employee reward system will be altered to fit this new customer focus.Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years.Identify and describe three types of forces resisting change that the company will potentially experience during this change process.

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Definitions:

Borderline Personality Disorder

A psychiatric condition marked by irregular temperaments, actions, and interpersonal connections.

Diagnosed

The identification of a disease or condition by a medical professional through examination, testing, and analysis.

African Americans

A racial or ethnic group in the United States with ancestry from the indigenous peoples of Sub-Saharan Africa.

Splitting

A defense mechanism in which an individual sees people or situations in all-or-nothing terms, without recognizing any middle ground.