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Jane has just been appointed as purchasing manager of Tacoma Technologies Corp.The previous purchasing manager, who recently retired, was known for his "winner-take-all" approach to suppliers.He continually fought for more discounts and was skeptical about any special deals that suppliers would propose.A few suppliers refused to do business with Tacoma Technologies, but senior management was confident that the former purchasing manager's approach minimized the company's costs.Jane wants to try a more problem-solving approach to working with suppliers.Contrast Jane's and her predecessor's approaches to negotiating in terms of the dimensions of interpersonal conflict management styles.Further, explain why Jane's approach will be effective or not.
Monetary Compensation
Payment received by an employee from an employer in the form of money for the services performed, which may include wages, salaries, and bonuses.
Service Failure
A situation where a service does not meet the customer's expectations, leading to dissatisfaction and potentially damage to the service provider's reputation.
Services Gap
The discrepancy between customers’ expectations of service quality and their actual experiences.
Service Expectations
The preconceived notions or standards that customers have regarding the levels of service they should receive.
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