A Large National Sales Organization Has Concluded That Active Listening

question 19

Essay

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Describe the three components of active listening and discuss a specific training activity that would potentially improve the salespeople's performance in each of these three components.

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Definitions:

Transmit Motion

The process of transferring movement from one part of a mechanical system to another, often involving gears, belts, or cam mechanisms.

Reciprocating Motion

A type of movement where an object or part moves back and forth along a straight line, as seen in pistons and pumps.

Mechanical Advantage

The ratio of the output force produced by a mechanical system to the input force applied, a measure of the efficiency of the system.

Mechanical Advantage

The ratio of the force produced by a machine to the force applied to it, used in mechanical systems to gain a greater output force from a smaller input force.