If You Have to Communicate Negative Information, the Other Person

question 72

True/False

If you have to communicate negative information, the other person is more likely to listen if you focus on the problem rather than the person.

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Definitions:

Groupthink

A psychological phenomenon occurring in a decision-making group where the desire for harmony or conformity results in an irrational or dysfunctional outcome.

Stereotypical False Assumptions

Erroneous beliefs or generalized ideas about a group or category of people that do not account for individual diversity and complexity, often leading to misunderstanding and discrimination.

Expressed Discomfort

Expressed discomfort is the verbal or non-verbal communication of unease, dissatisfaction, or distress from an individual or group.

Dominant Group's Values

The preferences, principles, and standards held by the most influential or controlling group within a culture or organization.