If a Dysfunctional Norm Is Very Deeply Ingrained, the Best

question 43

Multiple Choice

If a dysfunctional norm is very deeply ingrained, the best strategy is probably to:

• A)tell the group that corporate leaders are willing to tolerate the dysfunctional norm.
• B)disband the group and replace it with people having more favorable norms.
• C)supplement the existing group with one or two people having more favorable norms.
• D)introduce rewards that further support the dysfunctional norm.
• E)do nothing - let the team work it out on its own.

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Definitions:

Retailing

The process through which companies sell products and services to consumers for their personal or family use.

Full-Service

Pertaining to businesses or services that offer a comprehensive range of solutions or amenities to their customers, leaving no need unaddressed.

Limited-Service

Refers to businesses or offerings that provide a selective range of services as opposed to comprehensive, full-service options.

Merchant Wholesalers

Businesses that buy goods in large quantities from producers, store them, and then resell them to retailers or other businesses.