Which of These Statements About Emotional Labor Is FALSE

question 141

Multiple Choice

Which of these statements about emotional labor is FALSE?

• A)Most jobs involving customer service require some degree of emotional labor.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labor increases with the extent to which employees must abide by emotional display rules.
• D)In spite of the presence of emotional display rules, it is very difficult to hide our true emotions.
• E)Display rules are norms requiring employees to display certain emotions and withholding others.

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Definitions:

Net Sales

The revenue generated from the sale of goods and services, after deducting returns, allowances for damaged goods, and discounts.

Allowance for Doubtful Accounts

A contra asset account that represents an estimate of the receivables that may not be collected, reducing the net value of accounts receivable.

Contra Asset

An account on a company's balance sheet representing reductions of asset accounts, such as accumulated depreciation on equipment.

Accounts Receivable Turnover

A financial ratio that measures how efficiently a company collects revenue from its credit customers, calculated by dividing net credit sales by the average accounts receivable.