Emotional Labor Refers To

question 45

Multiple Choice

Emotional labor refers to:

• A)the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
• B)the tendency to change our attitudes so they become more consistent with our behaviors.
• C)a person's evaluation of the job and work context.
• D)a person's emotional attachment to identification with, and involvement in a particular organization.
• E)None of the above defines emotional labor.

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Definitions:

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