Which of These Statements About Emotional Labor Is FALSE

question 141

Multiple Choice

Which of these statements about emotional labor is FALSE?

• A)Most jobs involving customer service require some degree of emotional labor.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labor increases with the extent to which employees must abide by emotional display rules.
• D)In spite of the presence of emotional display rules, it is very difficult to hide our true emotions.
• E)Display rules are norms requiring employees to display certain emotions and withholding others.

---

Definitions:

International Location

The strategic geographical placement of a business operation or segment outside its home country.

Syndicate

A group of individuals or organizations combined to promote some common interest.

Net Present Value

A financial metric indicating the difference between the present value of cash inflows and the present value of cash outflows over a period of time.

Net Present Value

A method used in finance to calculate the value of a series of future cash flows in today's dollars.