A Retail Store Increases Customer Interaction and Service Provided to Their

question 63

Multiple Choice

A retail store increases customer interaction and service provided to their customers by salespeople by giving the salespeople a sales commission each time they make a sale to a customer.This is an example of:

• A)tacit knowledge
• B)behavior modification
• C)social learning
• D)a variable ratio schedule of reinforcement
• E)both 'B' and 'D'

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Definitions:

Entry Barriers

Obstacles that prevent or hinder new competitors from easily entering an industry or area of business.

Collusion

An agreement between two or more parties, often in a secretive manner, to limit open competition by deceiving or defrauding others of their legal rights, or to obtain an objective forbidden by law, typically by defrauding or gaining an unfair market advantage.

Homogeneous Product

A product or service that is perceived by consumers as identical in all essential features and quality to a product or service offered by competing companies.

Differentiated Product

A product that is distinct in some way from other products in the market, often through quality, design, or features, allowing it to stand out to consumers.