Behavioral Modeling and Self-Reinforcement Are Components Of

question 52

Multiple Choice

Behavioral modeling and self-reinforcement are components of:

• A)behavior modification.
• B)tacit knowledge.
• C)social learning theory.
• D)the MARS model of individual behavior and performance.
• E)organizational citizenship.

Understand the concept of internal and external customers.

Apply ethical considerations in customer service.

Avoid common pitfalls when delivering bad news to customers.

Utilize customer complaints as opportunities for improvement.

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Definitions:

Inflation Rate

The rise in the average price level of goods and services within an economy throughout a specific time frame.

Calculating GDP

The process of determining the Gross Domestic Product of a country, usually by adding up total consumer spending, investment, government spending, and net exports.

Constant Dollar

A term used to describe the value of currency after adjusting for inflation, reflecting purchasing power across different time periods by removing the effects of price changes.

Current Dollar

A term used to describe the nominal monetary value of goods, services, or financial assets at the current time, without adjustment for inflation.