Scenario: Kleen Waterproofing Dave Docket, the Installation Manager at Kleen Waterproofing, Has Been

question 127

Multiple Choice

Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they don't show up at all without any communication with the customers.The job completion dates keep getting delayed and customer dissatisfaction keeps increasing.Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources.However, they aren't sure what tasks are included in their job.Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.
-According to the MARS model, the new employees Dave has hired will likely:

• A)emphasize the utilitarianism principle in their decision making.
• B)have lower job performance due to poor role perceptions.
• C)have high job performance because they are motivated and able to perform the work.
• D)have above average organizational citizenship.
• E)have a high degree of differentiation according to Holland's classification of occupations.

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Definitions:

Subsidiary Ledger

A detailed ledger that provides a breakdown of individual transactions affecting a specific general ledger account, facilitating in-depth analysis and reconciliation.

General Ledger

A comprehensive record of all financial transactions over the life of a company.

Individual Balances

The amounts recorded in separate accounts representing various assets, liabilities, or equity of an individual or entity.

Special Journal

A specialized accounting journal designed to record a particular type of transaction consistently, such as sales or cash disbursements.