Which of the Following Relates to the Idea That Organizations

question 28

Multiple Choice

Which of the following relates to the idea that organizations are open systems?

• A)The organization adjusts its services to satisfy changing consumer demand.
• B)The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product.
• C)Production and sales employees coordinate their work activities to provide a more efficient work process.
• D)The organization changes its products to suit customer needs.
• E)All of the above.

Recognize the various dimensions of service quality and their relevance in evaluating and improving service delivery.

Appreciate the importance of effectively managing and responding to service failures for customer satisfaction and loyalty.

Identify the elements of service delivery processes including the experience economy and service blueprints.

Recognize the role of employees and employee actions in shaping customer perceptions of service quality.

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Definitions:

Viewer Profiles

Information and data collected about viewers or users that describe their habits, preferences, and demographic details to inform content creation, marketing strategies, and personalized experiences.

Digital Technologies

The range of electronic tools, systems, devices, and resources that generate, store, or process data, including social media, online gaming, multimedia, and mobile phones.

Generation Z

The demographic cohort following Generation Y, typically defined as those born from the mid-1990s to the early 2010s, known for being digital natives.

Social Media

Media content used for social interactions such as YouTube, Facebook, and Twitter.