A Computer Maintenance Company Wants to ''Capture'' the Knowledge That

question 58

Multiple Choice

A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

• A)transform intellectual capital into knowledge management.
• B)transfer human capital into structural capital.
• C)prevent relationship capital from interfering with human capital.
• D)reduce the amount of human capital.
• E)transfer structural capital into relationship capital.

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Definitions:

Implicit Memory

Memories that we may not recall consciously, but that are still demonstrable through an indirect test.

Procedural Memory

A type of long-term memory that enables individuals to perform certain tasks without conscious awareness of these previous experiences.

Psychodynamic Explanations

Psychodynamic Explanations are interpretations of human behavior that emphasize internal conflicts, unconscious processes, and the dynamic interplay between conscious and unconscious motivations, as per the theories of Freud and others.

Biological Explanations

The understanding of behavior and mental processes through biological factors such as genetics, neurotransmitters, and brain structures.