Which One of the Following Measures of System Performance Is

question 49

Multiple Choice

Which one of the following measures of system performance is a key measure with respect to customer satisfaction?

• A)average number of customers waiting in line
• B)system utilization
• C)average number of customer in the calling population
• D)probability of a server being busy
• E)capacity costs per hour

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Definitions:

Concurrent Interference Theory

A theory suggesting that the interference or disruption of processing multiple stimuli at the same time can affect learning or the performance of tasks.

Learn Safety Theory

A theory suggesting that individuals can learn to predict safety from harm, thereby reducing fear responses to non-threatening stimuli.

Schedule-induced Polydipsia

An excessive drinking behavior induced by a fixed time schedule of reinforcement, not directly related to thirst.

Superstitious Behavior

A “ritualistic” stereotyped pattern of behavior exhibited during the interval between reinforcements.