A Single-Channel Queuing System Has an Average Service Time of 16

question 24

Multiple Choice

A single-channel queuing system has an average service time of 16 minutes per customer, which is exponentially distributed. The manager is thinking of converting to a system with a constant service time of 16 minutes. The arrival rate will remain the same. The effect will be to

• A)increase utilization.
• B)decrease utilization.
• C)increase the average waiting time.
• D)decrease the average waiting time.
• E)not have any effect since the service time is unchanged.

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Definitions:

Calling

A deep sense of purpose or strong inner impulse toward a particular course of action, especially in a career or vocational path.

Mutual Attraction

A reciprocal sense of physical or emotional appeal experienced between two or more individuals.

Social Exchange Theory

A theory suggesting that human relationships are formed based on a subjective cost-benefit analysis and the comparison of alternatives.

Intrinsic

Being naturally part of something; inherent or essential.