Because 'Courtesy' Is Subjective, It Can't Be Considered a Factor

question 99

True/False

Because 'courtesy' is subjective, it can't be considered a factor in service quality.

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Definitions:

Stage of Change

A component of the Transtheoretical Model that describes the process individuals go through in changing their behavior, ranging from precontemplation to maintenance.

Therapy Clients

Individuals who engage in therapy seeking assistance for psychological, emotional, or behavioral issues with the help of a professional therapist.

Intrapersonal Level

Pertains to internal mental processes, emotions, and cognitions within an individual.

Preparation Stage

A phase in the Stages of Change model where individuals are intending to take action in the near future to address or change a behavior.