Customer Expectations Tend to Change Over Time, Affecting Their Perception

question 67

True/False

Customer expectations tend to change over time, affecting their perception of service quality.

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Definitions:

Trade Receivables

Trade receivables are amounts owed to a business by its customers resulting from the sale of goods or services on credit.

Sales Transactions

These are dealings or agreements carried out between two parties, where goods or services are exchanged for money or other considerations.

Interest Calculation

A method used to determine the amount of interest owed or earned over time, based on the principal amount, the rate of interest, and the period over which it is calculated.

Service Performed

The completion of an awaited task or the provision of work for customers as part of a contractual agreement.