Which of the Following Statements Should Not Characterize an Operations

question 63

Multiple Choice

Which of the following statements should not characterize an operations strategy toward the design of work systems?

• A)Manufacturing technology is the heart of a business.
• B)Workers can make or break a business.
• C)Workers can be a valuable source of insights.
• D)A spirit of cooperation can contribute to success.
• E)Workers can be proud and respected.

---

Definitions:

Personalization

The customization of products, services, or content to fit the specific needs or preferences of individual users or customers.

LARA Framework

The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.

Service Recovery

The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.

Listen

The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.