In Services, Flowcharts Are Useful for _______________

question 53

Multiple Choice

In services, flowcharts are useful for _______________.

• A)translating basic research into applied research
• B)identifying and determining the sequence of customer and service actions and interactions
• C)developing time estimates for each phase of the service process
• D)evaluating ways of standardizing service elements with component commonality
• E)estimating customer satisfaction with the service process

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Definitions:

Carnegie Interest Inventory

A career assessment tool designed to help individuals identify their interests and potential career paths based on those interests.

An Interest Schedule

A tool or survey designed to help individuals identify their preferences, likes, and dislikes in various activities or topics.

Storm Vocational Interest Blank

A psychological assessment tool used to evaluate an individual's interests and preferences in various vocational areas.

Personal Style Scales

Psychological assessments that measure an individual's preferences, attitudes, and personality traits.