Elements of the Service Process in Which There Is Little

question 2

Multiple Choice

Elements of the service process in which there is little to no contact with the customer are referred to as:

• A) robust.
• B) delayed differentiators.
• C) back-of-the-house.
• D) user-friendly.
• E) mission-consistent.

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Definitions:

Evolved Module

A concept in psychology suggesting that certain mental faculties or predispositions have been developed through natural selection over time to solve specific problems of survival or reproduction.

Fear Learning

The process of acquiring fears through conditioning, where an initially neutral stimulus becomes associated with a fearful or traumatic event, causing future fear responses.

Preparedness

The state of being ready and able to deal with specific situations, often referring to psychological readiness to perceive certain stimuli as connected.

Reaction Range

A concept in genetics denoting the extent of possible phenotypic variations for a trait given a certain genotype, influenced by environmental conditions.