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Which of the following is NOT a weakness of self-report data?
Customer Dissatisfaction
Refers to the state when customers' expectations are not met by the products or services provided, leading to a possible decline in loyalty and business.
Warranty
A guarantee provided by a manufacturer or vendor regarding the condition of its product and a promise to repair or replace it within a specified time frame if it's found to be defective.
Maintenance Costs
The expenses involved in keeping equipment, facilities, or assets in working condition, including repairs and preventive measures.
Manufacturing-Based Definition
A viewpoint defining quality primarily as adherence to specifications and reducing variances from manufacturing processes.
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