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The driving motive for increasing the use of outsourcing on projects was:
Customer Service
The support and assistance provided by a company to people who buy or use its products or services.
Time-Driven
A model or approach that bases analysis, costing, or scheduling on the amount of time required to perform tasks.
Activity-Based Costing
A technique for allocating costs to products or services based on the resources they consume.
Receiving Calls
The act or process of accepting incoming telephone calls, often in a business context for customer service.
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